Econsultancy Research Manager Aliya Zaidi says email is no longer just on a computer—it's also mobile content on smartphones and iPads. As a result, Zaidi's email marketing tips include being aware of how your message is delivered and displayed on different mobile devices. "Think about touchscreens and how you can optimize an email to improve this part of the customer experience," Zaidi says. For some, mobile is read offline, which limits real-time offers in the content, she says. On the other hand, mobile does let you do some things better, such as target by location.
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Be sure to look at the tech support offered by each of these companies, as many weren't as available as we would have liked. You'll find that some offer 24/7 phone support, live chat, and email help, while others leave you to rely on online documentation and limited live support hours. The best services offer a combination of self-serve help resources—where you can search FAQs and articles to find your own answers—as well as live support via chat or phone when you can't solve an issue yourself. We cover all of these concerns in our reviews, plus you can get an overview in the feature chart above.
Remember that your email subscribers are people too, so don't be afraid to let your personality show. Good writing really matters in marketing, and one of the email marketing tips Cates says can really make a difference in connecting with customers is to write like a human. "Drop all the marketing and sales-speak. Just like social media, one of the great things about email is that it has allowed businesses to speak in a more casual voice with their customers and fans. This means you can be funny and loose in the ways you get your messages across," he explains. "Write to your readers like they're people, not customers or subscribers, because that's exactly what they are."
As a growing business, you may also be looking for a CRM solution, and you'll find that the more advanced email marketing services have begun to crossover into CRM. It makes sense: Both types of software deal with managing and communicating with customers. A handful of these services are one-stop shops, either offering both email marketing and CRM out of the box or as add-on services.
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A professional email address, which uses a custom domain and clear naming structure (such as [email protected]), is critical for all businesses that want to build trust with customers. This trust ultimately results in better brand reputation and, over time, increased sales. Follow the three rules below to create your own professional email address.
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A: While email marketing isn't necessary for every business, it is a good way to reach customers and improve your overall marketing strategy. Email is a solid marketing platform, as most professionals and potential customers use email regularly. Your business doesn't necessarily need email marketing, but it's a good way to reach customers digitally.
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While social media is an important part of marketing strategies, email marketing remains a vital method to reach your audience. When you use email marketing services, you can post sign-up forms on your social media platforms to grow your contact list. You can also schedule posts on your social media platforms and track your followers' engagement to determine what's popular.
Your goals and objectives need to be different for whether it's an eblast (promotional email) or regular enewsletter. Eblasts are great for getting quick leads/sales, while enewsletters are better for staying top of mind, educating customers on new offerings, or providing helpful industry updates. I have found them to be very successful, but what works and what doesn't requires testing (of both the subject line and creative) and varies per business. Best practices for both types include have...
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Customer service: The best email marketing services provide support through phone, email and live chat. Our best picks also have vast knowledgebases and videos to help you understand every tool and feature. While customer service isn't an email marketing tool, elite customer service and tutorial videos help your business get up to speed with the service more quickly than other options.