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What is the purpose of Zendesk?
You should ALWAYS follow with a pleasantry after your greeting. EVERYTIME without fail. Ingrain this into your fingers so that you naturally spit it out with each email you write. There is no reason ever why your email shouldn’t have a pleasantry... You will never have anything to lose by adding in a pleasantry, you will make people more inclined to read the rest of your email, you will soften criticism, and will hit the positive emotions of a few. Most will simply ignore it, but for two seconds of your time, it's definitely worth it.
While I hear alot of good things about Sendinblue and Convertkit, I heartily recommend Mailchimp to small businesses, email marketing entrepeneurs just starting out or if you just don’t have a clue, are new to email marketing but want to find something affordable where you can start out. Then Mailchimp is for you. They miss some functions that other companies offer but the easiness and the “free up to 2 000 contacts” makes it e great starting point.