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A: While email marketing isn't necessary for every business, it is a good way to reach customers and improve your overall marketing strategy. Email is a solid marketing platform, as most professionals and potential customers use email regularly. Your business doesn't necessarily need email marketing, but it's a good way to reach customers digitally.
"Spray and pray emails will never perform as well as tailored emails to particular contact segments," Turnbull says. He recommends segmentation for creating targeted email campaigns based on behavioral information or other contact data you know about each recipient. Doing so also helps to "determine&the right tactic for each segment," he adds. This can be done through A/B testing, which tracks the performance of two or more entirely different versions of an email message. "You can try a soft-sell message to your most active subscribers while offering a significant discount to those that are less active or haven't clicked lately," he explains.