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Once we sent the email campaigns through the programs, we compared them to the original email we sent to make sure they appeared as we intended. We also rated services based on where they ended up. Some emails landed in the spam folder or the Promotions tab in Gmail, which we counted against the software. It's critical that businesses have their email campaigns end up in a person's inbox, so we felt that was a necessary test in the evaluation process.
Hi Lexi! Email marketing metrics can differ based on industry. Often times email marketing can be another way to stay in touch with the customer and remind them of your great service. I would evaluate your current emails and see if there is too much content in a monthly newsletter. Are people clicking? Are they even opening? Sometimes increasing emails to two a month with one featuring an employee or client testimonial which the other gives customers an offer such as a discount can increase...
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"Spray and pray emails will never perform as well as tailored emails to particular contact segments," Turnbull says. He recommends segmentation for creating targeted email campaigns based on behavioral information or other contact data you know about each recipient. Doing so also helps to "determine&the right tactic for each segment," he adds. This can be done through A/B testing, which tracks the performance of two or more entirely different versions of an email message. "You can try a soft-sell message to your most active subscribers while offering a significant discount to those that are less active or haven't clicked lately," he explains.