Email marketing will become more technologically advanced in 2020, adopting and integrating more use of artificial intelligence (AI) into its capabilities. AI's primary function in email marketing will be to gather and analyze data in order to deliver better and more targeted experiences to customers, like specific subject lines or personalized email bodies. AI will also make emails more interactive by allowing customers to purchase products directly from the email, streamlining the purchase journey.
What are marketing solutions?
In general, we’ve noticed that cloud-based email marketing software is coming out on top. Smaller and medium-sized companies, in particular, benefit from having no IT maintenance to worry about. Never underestimate the amount of time and money that this costs. For smaller companies, it’s almost impossible to run an email server for newsletters that isn’t blocked by services such as AOL or Gmail at some point.
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Through the use of an email marketing service, you can get in touch directly with your target and existing customer bases to send promotional and informational messages, newsletters, event invitations or coupons and discounts. Since different services will offer different combinations of features at varying price points, it can be difficult to find the right service for your business.
Getting started shouldn't be daunting. Generally, you'll know right away whether you like a user interface (UI) or not, and most of the contenders we reviewed offer free trials so you can poke around before dropping any cash. Luckily, most of these services have modern-looking graphics and uncluttered layouts. These are not the complex business software UIs of yesterday. Be careful, though, as some free trials require a credit card. This means you need to be sure to cancel your trial before you're billed if you're not happy with the service.
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Additionally, we anticipate email marketing will become more personal as companies get more adept at obtaining and using personal data. Marketers will be able to pinpoint their customers' locations from wearable and mobile devices more accurately. They will then use that data to send targeted emails and personalized automated emails based on behavior, location and other personal information, and automatically reformat emails depending on what kind of device the recipient is reading the email on, like a smartwatch or tablet.
Why are emails going to spam?
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Kelly Main is a staff writer at Fit Small Business specializing in marketing. Before joining the team, she worked as an analyst at firms like Lincoln Financial Securities. She has also founded a number of successful startups, including OpenOnion under the Google Tech Entrepreneurs Program, which was later acquired under the name Whisper. She holds an MS in International Marketing from Edinburgh Napier University.
Most business email providers will make it easy to set this up. You can create group emails that forward to multiple accounts, or create email forwarding rules. With Bluehost, for example, there’s a special menu called “Forwarding,” accessible from your account dashboard, where you can create a generic email (like [email protected]) and forward it to one or more personal email addresses.
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Your email marketing cost will entirely depend on the number of subscribers you have, the number of total emails you send per month, and the email platform you use. On average, a small business email marketing costs is around $20 – $300 per month on email marketing given that they manage their own campaign. If you use an email marketing agency, then your cost might be closer to $500 per month or higher.
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On a more basic level, AI improves email marketing mechanics such as A/B testing and smarter audience segmentation. This can have immediate benefits in terms of optimizing your marketing strategies for different customers and sending the right content to the right people. On a more advanced note, AI can actually optimize email content for specific audiences and product campaigns. Additionally, it can help with personalizing email content right down to the individual customer level, depending on how much information you can feed it from your CRM and sales systems. AI delivers strong capabilities, which means determining exactly how a potential email marketing service has implemented AI should be key criteria for most marketers before purchasing.
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Generally, businesses that have a large staff, and therefore require a number of email addresses, should consider using a combination of first and last names to avoid confusion or email overlap when two employees have the same first or last name. In addition to individual email addresses, businesses should also always use a generic email address for general departments or services, such as sales or customer service.
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More and more emails are being opened on mobile devices, many of which don’t show fancy formatting, colors, or graphics. That doesn’t mean you can ignore the HTML version of your newsletter: always choose the Drag and Drop Editor in MailChimp so you can develop your own look into a unique template you can use over and over. Keep it clean, simple, and easy to read (remember, columns and colors show up differently on every screen!).
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You should ALWAYS follow with a pleasantry after your greeting. EVERYTIME without fail. Ingrain this into your fingers so that you naturally spit it out with each email you write. There is no reason ever why your email shouldn’t have a pleasantry... You will never have anything to lose by adding in a pleasantry, you will make people more inclined to read the rest of your email, you will soften criticism, and will hit the positive emotions of a few. Most will simply ignore it, but for two seconds of your time, it's definitely worth it.
Like the aforementioned SendInBlue, Mailjet is based in Paris, France, and also used to focus on transactional emails. Their recent foray into the world of email marketing seems logical enough, and the editor works great for such a relatively new product. You can still send transactional emails, and also send SMS. Plus, there are some surprisingly advanced features such as automations, A/B testing, sub-accounts (e.g. for agencies) and team collaboration.